FAQ
Questions and Answers about Security, Bonuses and Accounts at l44
The questions that come up first when playing at l44 — keeping your account secure, identity verification, withdrawal rules, welcome bonus terms and account management — are all brought together on this one page. The answers are written based on real questions so you can find the right information quickly.
What You'll Find on This Page
Protection
Security and Privacy
Account security is the most important matter on any online gaming site. Here you will find answers to questions about what to do to keep your information and money safe at l44. Following proper security habits during l44 Login will keep your account protected.
When creating a password at l44, use at least 8 characters — mix uppercase and lowercase letters,
numbers and special characters (such as @, #, !). Do not use your name, date of birth or phone number as a password
— these are easy to guess. Avoid using a password here that you already use on another site.
Change your password regularly, and if you write it down, keep it somewhere safe.
Yes. l44 uses SSL technology for all data transmission, which keeps your
personal details and payment information encrypted. If you see a green padlock in your browser's address bar,
the connection is secure. Always verify that you are on the correct domain when logging in —
because fake sites can look identical but steal your information.
Fake sites often make small changes to the domain name (such as extra characters or dashes) while
copying the same design. Always verify the address of l44's official site. Do not
log in by clicking on suspicious links. Also check "special offer" links received via social media or messaging apps
carefully — they may lead to phishing sites.
No l44 staff member will ever ask for your OTP, bKash PIN, Nagad PIN or password
— by phone, chat or email. If anyone asks for this information, it is an attempt at fraud. Stop contact
immediately and inform our support team. Your PIN or OTP should only be entered on your own device and
on the screen of the genuine payment app.
Contact l44's live chat support immediately and request a temporary
lock on the account. Then change your password. If your phone number or email
appears to have been changed, report that as well. Identity verification may be required
to recover the account. To prevent this in future, use a strong and unique password.
Verification
Identity Verification (KYC)
Completing KYC verification at l44 speeds up withdrawals and keeps your account secure. Identity verification is also an important part of responsible gaming. Common questions about this process are answered below.
KYC verification at l44 is required for two reasons — first, to protect your account from unauthorised access,
and second, to confirm that the player is over 21 years of age (21+ condition applies). Once verification is complete,
the withdrawal process becomes simpler and faster. This is done solely for the player's protection, for no other purpose.
l44 may request verification typically when you make your first withdrawal or when there is a large transaction on your account.
A verification request may also come if you log in from a new device or if any suspicious activity is noticed on your account.
The sooner you complete verification, the easier future withdrawals will be.
Common reasons for verification rejection include blurry images, cropped or expired documents, or a name that does not match the account.
The l44 support team will let you know the reason. Reapply with a clear, well-lit photo of a valid national ID card or passport.
If you continue to have issues, get help via live chat.
Yes. Verification documents submitted to l44 are used only to confirm identity and are not sold or shared with third parties.
Information is stored encrypted on secure servers.
You can read the Privacy Policy page for more details.
Payment
How to Withdraw Money
To withdraw at l44, you can use bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal is ৳500 and funds typically arrive within 1 hour.
Withdrawal requests at l44 are usually processed within 1 hour.
If your request is pending, make sure your KYC verification is complete and that the name and number for your withdrawal method are entered correctly.
Requests will not be processed if the minimum of ৳500 is not met. If it takes longer than that, contact live chat support.
Yes. l44's payment service runs 24 hours a day, 7 days a week.
Withdrawal requests can be made at night, on Fridays, or on public holidays, and will generally be processed within 1 hour.
However, for bank transfers, there may be a slight delay depending on the bank's working hours.
To withdraw winnings from a bonus, you must first meet the wagering requirement.
For the welcome bonus, you must wager the bonus amount 25 times. For example — if you receive a ৳2,000 bonus on a ৳1,000 deposit,
the total wagering required will be ৳2,000 × 25 = ৳50,000. Once that is completed, the winnings can be withdrawn.
You can check your wagering progress from the account dashboard.
Yes. Withdrawals at l44 can only be made to a bKash, Nagad, Rocket, or bank account registered in your own name.
Withdrawals to another person's number are not allowed. This applies for security reasons —
so that no one else can access your hard-earned money. The number and real name saved on the account must match.
The minimum withdrawal amount at l44 is ৳500. Requests for amounts below this will not be accepted.
For deposits, the minimum is ৳300 — the same rule applies for all methods.
You can withdraw at any time once your balance is ৳500 or more.
Bonus
Questions About the Welcome Bonus
The l44 welcome bonus is a 200% bonus on the first deposit for new members, up to a maximum of ৳15,000. For full details about bonus terms, see the Terms & Conditions page.
Wagering is calculated on the bonus amount only — not on the deposit.
The wagering requirement for l44's welcome bonus is the bonus amount × 25.
Example: if you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000.
To withdraw, you must wager ৳2,000 × 25 = ৳50,000.
Once that wagering amount is completed, your winnings will be eligible for withdrawal.
Most slot games at l44 generally count towards wagering.
Games in the Slots section — such as Mahjong Ways, Gates of Olympus,
Fortune Tiger — generally count in full. The contribution rate may differ for live casino and sports betting.
Check the bonus terms or ask via live chat for the exact list.
l44 bonuses have a set expiry period — if wagering is not completed within that time, the bonus may be cancelled.
The exact expiry is communicated when the bonus is claimed.
So after taking a bonus, try to complete wagering as quickly as possible by playing regularly.
After opening a new account, the l44 200% welcome bonus should be added to your account automatically upon your first deposit.
However, in some cases a promo code or manual claim may be required — in that case, ask support before making your deposit.
You will be eligible for the bonus with a minimum deposit of ৳300.
The maximum bonus is ৳15,000, which requires a deposit of ৳7,500 or more.
No. Each player at l44 may open only one account, and the welcome bonus can only be received once.
If multiple accounts are found, all accounts may be closed and the bonus will also be cancelled.
Enjoy all l44 promotions from a single account.
Account
Account Related Questions
You will find answers to common questions about creating and managing an account at l44 here. For more details, see the l44 Login page.
Click the "Forgot password?" option on the login page. Enter your registered phone number or email and an OTP or reset link will be sent.
Use it to set a new password. If you no longer have access to that number or email,
contact l44's live chat support and verify your identity to get assistance.
No. Only one account per person is permitted at l44.
If you attempt to open a second account using the same phone number, email, national ID, or payment method,
both accounts may be closed. Bonuses or rewards may also be forfeited.
Use a single account properly.
Yes, contact the l44 support team to update personal information.
Identity verification may be required for changes — this is for the security of your account.
Before changing your phone number, make sure the new number is registered in your name and matches your payment method.
At l44, usernames generally consist of English letters and numbers, and once set they can be difficult to change —
so choose carefully at the time of registration.
Passwords must be at least 8 characters long, and a mix of uppercase letters, numbers, and special characters is the most secure.
To log in to l44 on a new device, go to the site and enter your username and password.
For security, OTP verification may be requested when a new device is detected.
If you log in on a public or shared device, make sure to log out when done and keep the "Save password" option turned off.
Logging in via the l44 App provides additional benefits.
Join l44 Now
Get a 200% bonus on your first deposit, up to ৳15,000. For players aged 21+ only.
Start NowStill have questions? Talk to Us Directly
If the answers above have not resolved your issue, l44's support team is always ready. Assistance is available in both Bengali and English. Service runs 24 hours a day, 7 days a week. For payment holds, account issues, or any bonus-related difficulties, come to live chat for a quick resolution.