Safe and Responsible Gaming Guidelines

Responsible Gaming —
Keep Yourself Safe

Playing at l44 is a form of entertainment, not an obligation. On this page you will find out how to set your own limits, recognise warning signs, and get help when you need it.

For Ages 21+ Self-Exclusion Available 24/7 Support

l44's Commitment

l44 believes that gaming should be a source of enjoyment — not financial stress or mental hardship. We place the wellbeing of every member above all else on this platform. That is why we have put in place a range of responsible gaming tools and policies to keep every session controlled and enjoyable.

All forms of betting and casino games are strictly for persons aged 21 and above. We verify age at account registration and may request additional identity confirmation at any stage. Keeping an underage person's account active is a direct violation of l44's Terms and Conditions and is punishable by law.

In our view, the first condition of responsible gaming is being honest with yourself. Are you playing purely for entertainment, or do you keep coming back in the hope of recovering lost money? Understanding the difference between these two is the foundation of responsible gaming. You can learn more about our values and goals on the l44 About Us page.

Important to Remember

Winning from gaming is never guaranteed. Every game carries a chance of winning and losing. Never increase your bet size to recover lost money — doing so only deepens the problem.

l44 follows strict rules to protect your safety and privacy. Our Privacy Policy states that your personal information is never shared with any third party without your consent, and all transactions are SSL-encrypted.

Before registering at l44, or to get answers to any questions, you can visit our FAQ page — it has clear answers to common questions about deposits, withdrawals, and account management.

Tools to Set Your Own Limits

l44 gives you full control over your own gaming. Using the tools below, you can manage your account at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.

Deposit Control

Session Time Limit

Set a limit on how long you play in one go. Once the set time is up, an automatic warning will be displayed.

Time Management

Loss Limit

Set a maximum amount you are willing to lose within a given period. Once the limit is reached, betting will stop automatically.

Loss Control

Cool-Off Period

If you want to take a break for a few days, activate a cool-off from 24 hours up to 30 days. You will not be able to log in to your account during this time.

Temporary Break

Self-Exclusion

Choose self-exclusion for a longer break — you can close your account from 6 months up to permanently.

Permanent Break

Reality Check

Receive pop-up reminders at set intervals — see a summary of how long you have been playing and how much you have won or lost.

Play Tracker

How to Activate Self-Exclusion

If you feel that gaming is getting out of control, self-exclusion is the most effective step to take. Making this decision takes courage.

  • Go to the "Responsible Gaming" section from your account settings.
  • Select the "Self-Exclusion" option and choose the duration.
  • After confirmation, your account will be deactivated immediately.
  • Your account cannot be reactivated before the period ends — there are no exceptions to this rule.

If you need immediate help, contact us via 24/7 live chat — our support team speaks Bengali and is here for you.

Recognise the Warning Signs

If even one of the signs below applies to you, pause and let someone close to you or our support team know.

Financial Signs

Playing beyond your budget, depositing with borrowed money, or being unable to pay bills and daily expenses — these are important warning signs.

Behavioural Signs

Placing larger bets after a loss to try to recover, or hiding your gaming activity from family or friends.

Emotional Signs

Feeling restless or irritable when not playing, finding no enjoyment in things outside gaming, or experiencing sleep problems.

Social Signs

Growing inattention to family, work, or studies, worsening relationships with loved ones, or avoiding social events.

Ways to Get Help

Asking for help is not weakness — it takes courage. You are not alone; l44's support team and the people around you are here for you.

l44 Live Chat Support

Talk to our support team in Bengali at any time, day or night. Whether it is account limits, a cool-off, or self-exclusion — they will help you with whatever you need.

24/7 Live Chat

Contact by Email

If you prefer to communicate in writing, let our support team know by email. Responses are provided in both Bengali and English.

Email Support

Family and Friends

Talk openly with the people close to you. A family member or trusted friend can often provide the most effective support.

Personal Support

Professional Advice

Speak with a mental health specialist or counsellor. Several government and private mental health organisations in Bangladesh offer free consultations.

Professional Advice

Stay Self-Aware

Read awareness materials on gambling. Review your gaming history and budget regularly, and keep a gaming diary.

Self-Awareness

Community Support Groups

Join a support group made up of people who have faced the same issues. Sharing experiences helps reduce stress and makes recovery easier.

Community Support

Contact the l44 Support Team

Our support team is always ready to help with any responsible gaming matter. Reach us through the following:

24/7 Live Chat — Log in to your account and start a live chat at any time. Support is available in both Bengali and English.
Email — [email protected] — Send your issue in writing and the team will respond promptly.
Seeking support is completely confidential — your identity and conversation remain protected.

Core Principles of Responsible Gaming

Keep a few core principles in mind before joining l44. Set aside a separate gaming budget — only use money whose loss would have no impact on your household or family. Never play with borrowed money or money set aside for bills.

Set a time limit before each session and stop when that time is up — even if you are winning. A winning streak is no guarantee; the numbers always change.

Never place bets under the influence of alcohol, medication, or extreme emotion. Play only with a clear and composed mind.

Advice for Parents and Guardians

If there are underage members in your household, do not leave your account logged in on your device. Anyone under the age of 21 using l44 is a violation of our rules, and we enforce this strictly.

Remember, gaming is entertainment only. It is not an alternative source of income. If you find yourself playing in the hope of making a profit and losing repeatedly — that is the right signal to take a break.

Responsible Gaming FAQs

The minimum age for all types of betting and casino games at l44 is 21. Age is verified at the time of account registration and again during subsequent identity verification steps.

Your account cannot be reactivated before the self-exclusion period ends. Once it expires, you can reactivate your account yourself, and our support team will assist you with that.

Yes, a reduction takes effect immediately. However, when increasing a limit, the system applies the change after a set waiting period — this is in place to prevent impulsive increases.

Start by talking to them calmly, and try to understand the situation without blaming them. If needed, reach out together via l44's live chat or seek advice from a professional mental health specialist.

No new bets can be placed during a cool-off period, but if you have a withdrawable balance in your account, contact our support team to arrange the withdrawal.

Contact l44's 24/7 live chat or email us at [email protected]. You can also speak with a family member, a trusted friend, or a local mental health specialist.